Our commitments, in plain terms.

Confidentiality

Applies to Northern Page and every client we work with.

Northern Page and the Client each agree to treat the other's Proprietary or Confidential Information in strict confidence. For the purposes of this policy, "Proprietary or Confidential Information" includes, without limitation, written or verbal agreements, trade secrets, know-how, business methods and policies, memoranda, reports, records, notes, electronically stored information, and financial information disclosed by one party to the other.

Confidential Information does not include information that:

1. is or becomes publicly available through no fault or breach by the receiving party;
2. was already lawfully known to the receiving party, or was lawfully received from a third party without a duty of confidentiality;
3. is independently developed by the receiving party without reference to the disclosing party's information; or
4. is required to be disclosed by court order, subpoena, or other lawful legal process.

Neither party will disclose the other's Confidential Information in any form to a third party, or use it for any purpose other than performing the services agreed between us. Each party's Confidential Information remains the sole and exclusive property of that party.

If either party uses or discloses the other's Confidential Information in a way not permitted here, the affected party may seek equitable relief in addition to any other remedies available at law. These confidentiality obligations survive the completion, termination, or expiration of our working relationship and continue indefinitely.

Privacy Policy

Last updated:

Northern Page ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit www.northern-page.com or interact with us in any other way.

Information We Collect

Personal information you provide. When you contact us by phone, email, or through a form on our website, we may collect details you choose to share — such as your name, phone number, email address, mailing address, and information about your book or project.

Information collected automatically. When you visit our website, we may automatically collect limited technical information about your device and visit, such as IP address, browser type, operating system, referring pages, and the pages you view.

How We Use Your Information

• To communicate with you — to respond to inquiries, deliver publishing and marketing services, keep you updated on your project, and send materials relating to your work with us.
• Marketing communications — with your consent, to send updates, newsletters, or promotional messages by email, phone, or text. You can opt out at any time using the instructions in the message or by contacting us directly.
• Legal compliance — to meet applicable laws, regulations, and industry obligations.

SMS / Text Message Consent

If you consent to receive text messages from Northern Page, the following applies. Phone numbers collected for SMS consent are never shared with third parties for their marketing purposes.

• Types of messages: conversational messages relating to your inquiry or project.
• Message frequency: frequency varies; you may receive roughly 3–5 messages per week depending on your conversation with us.
• Opt-in: you may opt in verbally during a conversation, or by providing your number and consent through our contact channels.
• Opt-out: reply STOP to any message at any time, or contact us to be removed from our messaging list.
• Help: reply HELP, email adminsupport@northern-page.com, or call (415) 287-2215.
• Rates: message and data rates may apply, and may vary for domestic and international messages depending on your carrier.

How We Share Information

We do not sell or rent your personal information. We do not sell, rent, or transfer your SMS consent or phone number to any third party for their marketing purposes. We may share information only in these limited circumstances:

• Service providers who perform work on our behalf (for example, marketing, customer support, or technical services) and are contractually required to protect your information and use it only for the services they provide to us.
• Legal requirements — where disclosure is required by law or legal process, or where we reasonably believe it is necessary to protect our rights, property, or the safety of others.

Data Security

We use reasonable measures to protect your personal information against unauthorized access, use, alteration, or destruction. No method of transmission or electronic storage is completely secure, however, and we cannot guarantee absolute security.

Your Rights and Choices

You may request to access, update, or correct your personal information at any time by contacting us using the details below.

Third-Party Links

Our website may link to third-party sites we do not control. We are not responsible for their privacy practices or content, and we encourage you to review their policies before sharing information.

Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect information from them. If we learn we have inadvertently collected such information, we will take steps to delete it.

Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised "Last updated" date, and we encourage you to review it periodically.

Contact Us

Questions about this policy or our privacy practices? Contact us at adminsupport@northern-page.com or (415) 287-2215.

Refunds & Chargebacks

How we handle delivered work, undelivered work, and disputes.

For services that Northern Page has already delivered, the Client agrees not to initiate a chargeback. Where a specific service is not delivered, the Client is entitled to a full refund of the amount corresponding to that undelivered service.

On completing a service, Northern Page will confirm delivery to the Client by email in a brief post-fulfillment report indicating that the specific service has been fully delivered.

If Northern Page fails to fulfill a service, or provides no update on a project's progress after the agreed timeline, the Client may request a refund for the affected service. If Northern Page cannot be reached regarding the matter, the Client may be eligible to pursue a chargeback. The Client is not eligible for a refund while a project is actively in progress.